At COSIGNIA we believe in the importance of supporting world-class processes with leading technology. From our earliest days we have maintained a commitment to serious investment in technology and infrastructure to support a world-class administration business.

Our ‘OMNI’ administration system was purpose-built with the client in mind, and designed to take the difficulty out of administration.

Our web-based systems offer all parties the benefit of self-service, with real-time access to accurate information specific to their requirements.

Our clients experience the benefit of our investment in technology through service levels that make managing administration easy.

For a summary of the objectives of the OMNI
system, click here.

Key features of the OMNI system

• Self-service orientation to share information and share the workload with underwriters, groups and members.
• User definition of complex product and benefit models.
• User-definable business-rule configuration.
• Support for multiple underwriters from within a single OMNI instance.
• Group and plan establishment processes, including automated correspondence to members.
• End-to-end policy administration.
• Two-tier commission payment facility.
• Flexible billing engine providing preview and final modes to raise premium for entire plans or individual policies with payment schedules to groups.
• Multi-level cash-match processes allowing total due, instalment and member product matching.
• Direct debit generation.
• Group arrears reporting and automated member arrears letters.
• Automated payments process to underwriters, members, groups, brokers and medical providers.
• Claims management processes, including prior approvals, hospital and primary care claims, delivered via utilisation of a rule-based adjudication process. Full accounting for the administrator and underwriter with easy-to-obtain information.
• Open source web-based Java J2EE technology.
• An integrated Jasper Reports report writer for reports and graphic in many formats, including PDF, XML, CSV.
• Enquiry screens, grids and extracts providing information in user-requested formats.
• Role-based security, including both data and function security.